Enterprise conversational AI
Enterprise conversational AI, on every phone line.
Enterprise conversational AI has to do more than hold a pleasant conversation. It has to pass a security review, run on the phone system you already have, speak the languages your customers speak, and keep working at the volume of a real campaign.
VocalLabs runs AI voice agents built for that: inbound and outbound, in 20+ languages, over SIP, WebRTC or PSTN, with 99.9% uptime and automatic failover. For one city corporation, its agent placed 454,908 calls in a single property-tax drive.
VAPT · GDPR · CERT-In · AICPA SOC · ISO 27001:2022 · HIPAA · CCPA · 99.9% uptime, public status
- AI agent00:00
Welcome to Sahyadri Bank card services. I am an AI assistant. How can I help?
- Caller00:04
Mera card kal se decline ho raha hai. I think it is blocked.
- System00:07
Language: Hindi + English · identity check passed · card number redacted from transcript
- AI agent00:09
Aapka card ek suspicious transaction ki wajah se hold par hai. Do you recognize a charge from last night?
- Caller00:15
No, I did not make any charge last night.
- System00:17
Warm transfer · fraud team · intent, verification status and transcript attached
- Human00:29
Hello, Arjun from the fraud team. I can see the charge and your verification. Let us block it and send you a new card.
Where an enterprise voice agent sits.
The agent is one layer in a chain your teams already run. It connects to your carrier or contact-center platform on one side, to your systems of record on the other, and hands off to your people when it should.
- 01Callers and campaignsInbound numbers, outbound lists, web and app calls.
- 02Your telephonyCarrier, SIP trunk, Genesys, Avaya, AWS Connect or Asterisk.
- 03VocalStack VoiceMedia, barge-in, DTMF, noise suppression, PII redaction.
- 04ModelsOpenAI, Deepgram, ElevenLabs or your own, hosted alongside.
- 05Your systemsCRM, ticketing, payments and core systems over REST and webhooks.
- 06Your peopleWarm transfer with full conversation state and transcript.
- Nothing gets ripped out
- The agent joins the carrier and contact-center platform you have. Callers keep the numbers they know.
- Data stays where you need it
- India and EU routing, real-time PII redaction, encryption and consent tones.
- No lock-in to one model
- Route to OpenAI, Deepgram, ElevenLabs or your own models, and split live traffic between them.
- People stay in the loop
- Any intent can be set to escalate. The person who picks up sees everything the agent saw.
Numbers an enterprise team will ask for.
- Uptime
- 99.9%
Global redundancy and automatic failover on every call. Live status is public.
- Median latency
- 247 ms
Phone to phone on VocalStack Voice. P95 is under 300 ms.
- Countries
- 50+
Local and toll-free numbers, provisioned from one console.
- Languages
- 20+
Including Hindi, Tamil, Kannada and Bengali, with callers free to switch mid-sentence.
VocalLabs platform figures. Latency as published for VocalStack Voice. · Source: Uptime status
Built to clear a security review.
The answers your security and legal teams will want before a pilot, in one place.
One campaign, reported in public.
Bengaluru West City Corporation used a VocalLabs AI voice agent to chase property-tax arrears. Calls in Kannada, twice a day, told each owner what they owed and how to pay online, which left officials free to follow up on the harder cases.
- Calls placed
- 454,908
- Property owners reached
- 59,604
- Owners who committed to pay
- 26,962
Bengaluru West City Corporation, March to June, calls in Kannada across 64 wards. The commitments were linked to ₹35.11 crore in outstanding dues. Figures as reported by the press. · Source: The Bengaluru Live
An enterprise conversational AI checklist.
The questions worth putting to any vendor, and how VocalLabs answers them.
| Ask any vendor | VocalLabs | |
|---|---|---|
| Security | Which audits and standards, and can we see the evidence? | AICPA SOC, ISO 27001:2022, VAPT, CERT-In; DPA published |
| Data residency | Where are audio, transcripts and model calls processed? | India and EU routing; your own models can run next to the telephony |
| Telephony fit | Does it work with our carrier and contact-center platform? | SIP, WebRTC and PSTN; Twilio, Exotel, Airtel IQ, Genesys, Avaya, AWS Connect, Asterisk and SIP trunks |
| Languages | Which languages, and can callers switch mid-sentence? | 20+ languages, with code-switching |
| Reliability | What uptime, what failover, and is status public? | 99.9% uptime, automatic failover, public status page |
| Models | Are we tied to one LLM or one voice? | OpenAI, Deepgram, ElevenLabs or your own, with live traffic splitting |
| Escalation | What does a person receive when the call is handed over? | Full conversation state and transcript |
| Integration | How does it reach our CRM and core systems? | Salesforce, HubSpot, Zoho, LeadSquared, Freshdesk; REST API and webhooks |
Where enterprises put voice agents first.
- 01BFSI
Banking
Card services, payment reminders and KYC follow-ups, with fraud and disputes routed to specialists.
- 02Claims
Insurance
Renewal reminders, policy questions and first notice of loss, written straight into the policy system.
- 03Patients
Healthcare
Appointment booking, reminders and reschedules, on a platform with HIPAA coverage.
- 04CX
Contact centers
Overflow, after-hours cover and IVR replacement on the platform your agents already use.
- 05Civic
Public sector
Dues and service reminders at city scale, in the language each resident speaks.
- 06Dealers
Automotive
Service bookings, recall notices and sales follow-ups for dealer networks.
How a conversational AI consulting engagement runs.
Every enterprise deployment starts as a working session with your teams, not a license key. The order below holds whatever the use case; how long each step takes depends on your systems and your review process.
- 01
Discovery
Call reasons, volumes, languages, the systems involved and the compliance constraints. Pick the one call type where an agent will matter most.
- 02
Design
Scripts, escalation rules, what the agent may and may not do, the data it reads and writes, and the measures you will judge it by.
- 03
Security and integration
Security review and DPA, carrier or SIP connection, CRM and core-system access, and a test environment that mirrors production.
- 04
Pilot
One line or one campaign on real calls. Transcripts reviewed together, rules tuned, results compared against the measures agreed in design.
- 05
Scale
More lines, languages and use cases, with live monitoring, traffic splitting across models and the same escalation rules throughout.
Questions buyers ask first.
Start with one line. Prove it. Then scale.
Bring the call type that costs you most today. We will scope it with your security, telephony and customer-experience teams, agree how success is measured, and run a pilot on real calls before anything goes wide.
