Refund Policy
Last updated: March 15, 2024
1. Overview
At Vocal Labs.ai, we strive to ensure complete satisfaction with our AI-powered voice agent services. This refund policy outlines the terms and conditions for refunds and cancellations of our services.
2. Subscription Services
2.1 Trial Period
We offer a 14-day trial period for new subscribers. During this period, you can cancel your subscription and receive a full refund of any paid amounts.
2.2 Regular Subscriptions
For regular subscription services:
- Monthly subscriptions are non-refundable once the billing cycle has started
- Annual subscriptions may be eligible for a prorated refund within the first 30 days
- Unused credits do not qualify for refunds
3. Refund Eligibility
Refunds may be considered in the following circumstances:
- Service unavailability exceeding our SLA guarantees
- Technical issues preventing service usage
- Billing errors or duplicate charges
- Cancellation during the trial period
4. Non-Refundable Items
The following items are non-refundable:
- Setup fees and implementation costs
- Custom development work
- Training and consultation services
- Used or partially used credits
5. Refund Process
To request a refund:
- Contact our customer support team
- Provide your account details and reason for refund
- Submit any relevant documentation
- Allow up to 5-7 business days for review
6. Payment Method
Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider:
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 3-5 business days
7. Cancellation Policy
To cancel your subscription:
- Log into your account dashboard
- Navigate to subscription settings
- Follow the cancellation process
- Receive confirmation email
8. Pro-rated Refunds
Pro-rated refunds, when applicable, are calculated based on:
- The unused portion of your subscription period
- Actual service usage during the period
- Any applicable discounts or promotions
9. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be reviewed by our customer service team.
10. Contact Information
For refund requests or questions about this policy, please contact us at: